For plumbing shops · Owner-operators and small crews
Water doesn’t keep office hours, and neither do the calls about it. ExtraHands AI sets up and runs an AI receptionist on your existing line that answers the after-hours and weekend calls, texts back the ones you miss, and alerts whoever your rules say — so the emergency job is yours, not the next name on Google.
Free · No card required · One page within 48 hours · No sales call
Your emergency definition runs every call. You decide once what counts as an emergency at your shop and who gets alerted, and how. The receptionist follows it on every call, and a person reviews the transcripts every week.
Your free AI audit — one page
SampleFormat example — your audit covers your own Google listing, your reviews, and what happens when someone calls your shop.
The three biggest gaps, ranked
Illustrative format only — the findings above are examples, not a real shop’s audit. Yours is researched from your listing, your reviews, and your phone setup, and delivered with a short video walkthrough recorded by a person.
The terms we work to
48 hours
from audit request to the one-page summary and video walkthrough in your inbox — the audit is the first deliverable, and it is free.
Every week
a person reads your call transcripts and fixes what the receptionist got wrong. You see the week in a plain text summary — no scheduled calls, ever.
14 days
for setup to be working, or the $497 setup fee comes back. The guarantee is written into the pricing below, with the claim spelled out.
30 seconds
is all the receptionist gets before it has said what it is: your shop’s automated assistant. It never pretends to be a person.
These are the service’s own working terms — each one is stated in full, with its conditions, in the pricing and terms sections of this page.
The problem
A burst pipe at 6 a.m. on a Saturday is spreading water while it rings. The homeowner isn’t comparing quotes — they’re dialing down the Google list until somebody answers, and the first shop that picks up gets the job, the review, and the customer.
You can’t be that shop by sleeping less. An owner-operator’s phone coverage ends where the day ends — which is exactly where this trade’s most urgent, best-paying calls begin.
The emergency job goes to the shop that answers. The only question is whether your line answers when you can’t.
Four quick questions, your own numbers: what the calls your shop misses in a month are worth — weekends and early mornings included. No industry averages; the math is yours.
How this is figured: weekly calls × the unanswered share × 4.3 weeks = missed calls a month. Missed calls × your close rate = jobs. Jobs × average job value = the month’s number. Every figure is an estimate from your own numbers — pre-filled above with example numbers, so change any of them. The free audit compares your number against your real Google listing, your reviews, and your phone setup.
Check this number against the real thing — free, one page, 48 hours.
Three ways plumbing shops carry the after-hours problem today — and who ends up doing the work on each:
| The route | Cost | Who does the work |
|---|---|---|
| Let it ring, and call back later | Your number, from the calculator above | Nobody — the caller decides whether to wait, and some just call the next name on Google. |
| A self-serve AI answering tool | From $49/mo | You do — the setup, the scripts, the weekly checking, the review replies, all of it, in hours you don’t have. |
| ExtraHands AI | $497 once, then $297/mo | Us — your emergency definition written into the scripts, the receptionist live on your line, transcripts read weekly, reviews answered, the month reported on one page. |
The self-serve figure is the published starting price of OnCrew (oncrew.ai), a contractor answering tool recorded in our offer research, October 2026 — a market anchor, not a quote; plans and terms vary. The ExtraHands figures are the live prices in the pricing section of this page. The first row is your own arithmetic from the calculator, not our number.
How it works
No sales call, no settings to learn, no dashboard to check. The whole thing runs by email and checkout.
What you do: send one email. We research your Google listing, your reviews, and what happens when someone calls your shop at 6 a.m. on a Saturday — and you get the one-page summary plus a short video walkthrough recorded by a person, within 48 hours, free.
What you do: answer one email about how you want calls handled. We put the AI receptionist on your existing business line, set up missed-call text-back, online booking, and review replies, and handle the texting registration your carrier requires. A person writes and approves every script, text template, and review reply before anything goes live. The setup guarantee clock runs from the day we start: working within 14 days, or the $497 comes back.
What you do: read a short weekly text summary. A person reads your call transcripts every week and fixes what’s off. Reviews get replies a person approved. Once a month you get a one-page report: calls answered, texts sent, reviews handled, bookings taken.
Start with the free audit — step 1 shows you what your 6 a.m. callers hear today.
The offer
A plumbing shop’s phone problem is the clock: the valuable calls arrive when the shop is dark. The setup starts from your emergency definition and your alert rules, then runs every week under a person’s eye.
Prefer to verify first? The checkable details — deliverables, what it runs on, timelines, limits, what we are not are in one place, below the offer.
Every line above is a term of the service, not a slogan — if we ever can’t hold one, the honest move is to tell you and stop, and the care plan is month-to-month so you can hold us to exactly that.
For the owner who verifies
Everything on this page that can be checked, gathered: what arrives, what it runs on, how long things take, where the limits sit, and what this service is not.
Pricing
One setup, one monthly care plan, software at cost — the same published price for every shop. Start with the free audit, or go straight to setup.
Free
One page + video walkthrough · within 48 hours · no card
By email — send the request and we research your listing, your reviews, and your phone setup. Keep the audit either way.
$497 one-time
We learn how you want calls handled, set it all up, and test it before it goes live
Working within 14 days of the start, or the $497 is refunded — the claim is spelled out under these prices.
$297 /month
Month to month · cancel anytime · starts once your setup is live
How it starts: the care plan manages a setup that has to exist first, so it isn’t sold on its own. When your setup goes live, the care-plan checkout arrives in your onboarding email — same published price, $297/mo, month to month.
Software is billed at cost, and you see the number before you start. If your scheduling software already has an AI receptionist, we set up and run that one, so you don’t pay twice.
The setup guarantee: if we can’t get it working within 14 days of the day we start, you get the $497 back. Claim it by emailing chiticohq+extrahands@zohomail.com and saying so — the refund goes back to the card you paid with. It is a guarantee about our setup work, and it is the only kind we make: we never guarantee jobs, bookings, or revenue, because those depend on your market, not our settings.
The care plan does not cover answering calls live ourselves, running your dispatch or schedule, or weekly calls — a weekly text summary takes their place. Full terms are in the section below.
In plain words
We promise a process and a paper trail — the things this service controls. We never promise what the work will do for your shop, and any service that guarantees you jobs is guessing with your money.
Setup working within 14 days of the start, or the $497 setup fee is refunded. Claim it by email — write to chiticohq+extrahands@zohomail.com and say the setup isn’t working; the refund returns to the card you paid with. The guarantee covers the setup being live and working as configured. It does not cover call volume, bookings, or revenue.
The receptionist follows the rules and scripts you approve; it can still get a call wrong, which is why a person reads the transcripts weekly and fixes what’s off. We never answer your line live ourselves, never run your dispatch or schedule, and never hold a sales call. Software your setup needs is billed at cost, and you see the number before you start.
The price on this page is the total at checkout; nothing is added after. Payments are processed by Stripe — we never see or store your card number. The setup is a single one-time payment. The care plan bills monthly, starting when your setup is live, and its checkout is sent in your onboarding email.
The care plan is month to month. Email us and say you want to cancel — there are no further charges, no cancellation call, and no exit form. You keep your reviews, your bookings, and your number, and we hand over whatever was built on your accounts.
Questions
You do. Once, before go-live, you tell us your definition: what’s an emergency at your shop, who gets alerted, and how — call, text, or both. That definition goes into the scripts you approve, and every after-hours call is worked against it. The weekly transcript review checks the emergency calls followed it.
Your line rings at your shop’s number — the one on your truck and your Google listing. The receptionist answers, says up front that it’s your automated assistant, and takes the caller’s details: what’s leaking, where, how bad. Because the call matches your emergency definition, it alerts whoever your rules say, the way your rules say, and books the job.
What it never does is improvise a promise on your behalf — arrival times, prices, and guarantees come only from the scripts you approved.
No — and that’s a stated limit of the care plan, not a detail. We answer, text back, book, and reply to reviews. Your dispatch and your schedule stay yours. The receptionist books into the booking path you already use; it doesn’t rearrange your day.
Then the audit will probably say so. The free audit looks at what happens when your shop is called — if your current coverage is answering well, the honest report says that, and you’ve spent nothing. Where shops find the gap is usually the edges: the hour before the service picks up, the booking that never gets made, the reviews nobody answers. If there’s no gap, we won’t sell you a fix for one.
The audit takes 48 hours. Setup carries the guarantee: working within 14 days of the day we start, or the $497 comes back — the carrier texting registration (about a week) is inside that window, and we handle it.
You keep your reviews, your bookings, and your number, and we hand over whatever was built on your accounts. The care plan is month to month — one email ends it, with no cancellation call and no further charges.
Free AI audit. One page, plain English, 48 hours — what your after-hours and weekend callers hear, and what it’s costing. Then decide.
Get my free AI auditNo card required · No obligation · We never share your info
Run an HVAC shop instead? See the HVAC page · Or the overview: ExtraHands AI